To create a Mospaly account, you'll need an active mobile number or email address, along with your full name and date of birth. You must be at least 18 years old. For KYC verification, you may later be asked to submit a copy of your National ID or passport. Registration is completely free and takes just a few minutes.
No. Mospaly's policy allows only one account per person. Attempting to create multiple accounts may result in all accounts being permanently closed and balances being forfeited. If you're experiencing issues with your account, please contact our support team.
KYC (Know Your Customer) verification is mandatory to protect your account and prevent fraud. It is required before your first withdrawal or for any transaction exceeding 5,000 BDT. Verification is typically completed within 24 to 48 hours once the correct documents are submitted.
To temporarily deactivate or permanently close your account, email support@mospaly.com or let us know via live chat. Make sure to withdraw any remaining balance before closing your account. As part of our responsible gaming commitment, we also offer a self-exclusion option.
Mospaly currently supports deposits and withdrawals via Mobile Pay, Nagad, Rocket, and direct bank transfer. Cryptocurrency is also accepted in some cases. All payment methods are fully secure and encrypted.
The minimum deposit is 200 BDT and the minimum withdrawal is 500 BDT. Daily deposit limits are capped at 1,00,000 BDT and withdrawals at 50,000 BDT. Higher limits apply for VIP members.
For KYC-verified accounts, withdrawals to Mobile Pay, Nagad, and Rocket typically arrive within 15 to 30 minutes. Bank transfers may take 1 to 2 business days. During peak periods there may be slight delays, but processing never exceeds 24 hours.
Please wait 10 minutes first. If the funds still haven't arrived, contact us via live chat or at support@mospaly.com with a screenshot of the transaction and the transaction ID. Our finance team will resolve the issue right away.
The welcome bonus is credited automatically on your first deposit after registration. A minimum deposit of 500 BDT is required to activate it. Full details on the bonus amount and terms can be found on the Promotions page. Wagering requirements must be met before the bonus can be used.
No, bonus funds cannot be withdrawn directly. You must place bets using the bonus and meet the specified wagering requirements (typically 10x to 30x the bonus amount) before any winnings become withdrawable. Terms vary by bonus — check the promotions page for full details.
Share your referral link. When a friend registers and makes their first deposit, you'll receive a bonus reward. Your referral link can be found in your account dashboard. The more friends you refer, the more bonuses you earn.
Mospaly offers betting on over 30 sports, including cricket, football, tennis, badminton, basketball, volleyball, hockey, rugby, baseball, and eSports. Live and pre-match betting is available for all major tournaments — IPL, BPL, the Cricket World Cup, and the Football World Cup.
Pre-match betting means placing a bet before the match begins, with fixed odds. Live betting means placing a bet while the match is in progress, with odds that change moment to moment. Live betting lets you read the game as it unfolds, which is why it's more popular among experienced bettors.
Yes. If a match is cancelled or abandoned, your stake will be fully refunded. For single bets, a cancelled event voids the entire bet. For multiple-selection bets, the cancelled event is counted at odds of 1.0.
Click the "Forgot Password?" link on the login page. Enter your registered mobile number or email address. An OTP or reset link will be sent to you. Use it to set a new password. Your password must be at least 8 characters long — including numbers and special characters is recommended.
2FA is not mandatory, but we strongly recommend enabling it. With 2FA active, even a compromised password won't be enough for someone to access your account. You can set it up in under 2 minutes from your account settings.
Contact us immediately via live chat or at support@mospaly.com and request a temporary account lock. Once we verify your identity, we'll secure your account right away. After that, change your password and enable 2FA.
Mospaly offers live baccarat, roulette, blackjack, poker, Teen Patti, Andar Bahar, and hundreds of slots. The Live Casino lets you play with real dealers in real time. All games are sourced from internationally certified providers (Evolution, Pragmatic Play) and are RNG-certified.
Yes. All Mospaly casino games are verified through Provably Fair technology and independent RNG audits. Third-party organizations regularly test game fairness. We are fully committed to transparency.
Absolutely. Mospaly is fully mobile-optimized and works on both Android and iOS browsers. You can also download the app. Slots, Live Casino, and Sports Betting all deliver the same quality experience on mobile.
Instant support is available 24/7 via live chat. You can also reach us at support@mospaly.com. Detailed guides are available in the Help Center, and our support team can assist you in Bangla.
General complaints are resolved instantly via live chat. More complex issues are addressed by email within 24 to 72 hours. Financial disputes are treated as priority and responded to within 24 hours.
Mospaly operates under an international license. Users are responsible for complying with the laws of their own country. We strictly follow responsible gaming policies and do not provide services to anyone under 18.