Whether you need help with account setup, deposits, bonuses, or betting, we've got you covered. Find your topic below.
Select the category that best matches your issue below
Learn about opening a new account, the verification process, and the information you'll need to provide.
Solutions for forgotten passwords, locked accounts, and login failures.
A complete guide to depositing and withdrawing via Mobile Pay, Nagad, Rocket, and bank transfer.
How to claim and use welcome bonuses, reload offers, and vouchers.
Learn how odds work, how to use the bet slip, and get an introduction to different betting markets.
Rules for Baccarat, Roulette, and Teen Patti, plus how to join a table.
How to download the Android APK and iOS app, plus solutions to common technical issues.
Learn about two-factor authentication, changing your password, and keeping your personal information secure.
This guide is designed for first-time users on Mospaly. It walks you through the entire process step by step, from start to finish. Take a moment to read it through and you'll see — it's much simpler than you'd expect.
Many people assume that opening an account or sending money online is complicated. At Mospaly, the entire process is designed so that even an everyday mobile user can complete it with ease. Just follow the steps below.
Visit the Mospaly website and click the "Register" button in the top-right corner. A simple form will appear where you'll need to enter your name, mobile number, and a password of your choice.
After submitting the form, you'll receive an OTP code on your mobile. Enter that code in the designated field. This step helps keep your account secure.
Once your account is active, go to the "Transactions" section. You can easily make a minimum deposit via Mobile Pay, Nagad, or Rocket. Deposits are typically credited to your account within 5–10 minutes.
On your first deposit, Mospaly will credit you with a welcome bonus. Visit the promotions page to view the offer and activate the bonus in accordance with the terms and conditions.
Head to cricket, football, or Live Casino — wherever your interest lies. Browse the odds and markets, build your bet slip, set your stake, and confirm your bet.
For any issues, reach out via live chat. Our Bangla-speaking support team is always ready to help.
The most frequently asked questions about depositing and withdrawing on Mospaly
Making a deposit on Mospaly is quick and easy. Log in to your account, go to the "Financial Transactions" menu, and select "Deposit". Then choose your preferred payment method.
To deposit via Mobile Pay, send money to the Mospaly Mobile Pay number shown on screen. Include your username or transaction ID in the reference field. The process is the same for Nagad and Rocket.
To withdraw your winnings, go to "Transactions" and select "Withdrawal". The funds will be sent to your registered mobile banking number. Make sure to complete KYC verification before your first withdrawal.
Mospaly typically processes withdrawals within 10–30 minutes on business days. Processing may take a little longer on weekends.
Save a screenshot of the transaction or note down the reference number.
Send proof via live chat and describe the issue.
The support team will resolve your issue within 24 hours.
We understand that online betting platforms can raise a lot of questions. Concerns about fund safety, whether winnings will actually be paid out, or potential complications are completely valid. The Mospaly Help Center was built specifically to address those concerns and help every user navigate the platform with confidence.
After opening an account on Mospaly, many users feel a little hesitant at first — especially those who have never bet online before. The whole thing can seem a bit daunting. But once you follow the guide, you'll find it's just as straightforward as using mobile banking.
The KYC (Know Your Customer) process exists to protect you. It confirms that the account is being operated by its rightful owner. To complete KYC on Mospaly, upload a clear photo of your National ID or passport along with a selfie. Verification is typically completed within 24–48 hours.
Every bonus on Mospaly comes with specific wagering requirements. For example, to receive the welcome bonus, you must place a certain amount in bets after activating it. Withdrawals from bonus funds are not permitted until these requirements are met. Before claiming any bonus, read the terms carefully on the promotions page or ask via live chat.
The Mospaly Android app can be downloaded directly from the website as an APK file. Before installing, go to your phone's settings and enable "Unknown Sources" or "Install Unknown Apps". iOS users can install the app from the App Store. Once installed, simply log in with your existing account — no new registration needed.
Mospaly always promotes responsible gaming. Betting is a form of entertainment, not a source of income. Never wager more than you can afford to lose. If you feel your gaming habits are becoming compulsive, set a deposit limit or enable self-exclusion on your account. Both features are available on Mospaly at no cost.
Please note: Mospaly is for users aged 18 and above only. Creating or using an account by anyone underage is strictly prohibited.
Frequently Asked Questions for Mospaly Users
If you can't find a solution, our team is always here to help.
For the fastest resolution, use live chat. Average response time is just 2 minutes. Feel free to write in Bangla.
For complex issues or document submissions, contact us by email. You'll typically receive a response within 24 hours.
Many issues can be resolved on your own by reading our detailed guides and FAQ — no waiting required.