Privacy Protection

Mospaly Privacy Policy – How We Protect Your Information

The security of your personal information is Mospaly's top priority. This Privacy Policy explains in detail what data we collect, why we collect it, and how we keep it protected.

Last Updated: January 1, 2026
256-bit
SSL Encryption
GDPR
International Standards
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Sold to Third Parties
24/7
Security Monitoring
48 Hours
Data Deletion Timeline
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Section 01

Introduction & Commitment

Welcome to Mospaly. We understand how valuable your personal data is — which is why our Privacy Policy is built on complete transparency, so you always know exactly what we do with your information.

This Privacy Policy applies to the Mospaly website, mobile application, and all related services. By using our platform, you agree to this Privacy Policy. We comply with GDPR (General Data Protection Regulation) and international data protection standards.

Our Commitment: Your data will never be sold to third parties. Protecting your privacy is our core responsibility.

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Section 02

What Information We Collect

Mospaly may collect the following types of information from you. Each piece of data is collected for a specific reason, and we only gather what is necessary.

Data Type Example Collection Methods
Identity-Related Name, date of birth, national ID number Registration Form
Contact 的信息 Email, mobile number, address Registration & Profile Updates
Financial Information Mobile Pay/Nagad number, bank account, transaction history During payment processing
Device & Technical IP address, browser, operating system Automatically
Usage Patterns Betting history, login times, favorite games While using the platform
KYC Documents Passport copy, driving license, selfie During Identity Verification
  • We never collect additional data without your consent.
  • If you log in via social media, basic profile information may be collected from that account.
  • Information provided via live chat or support tickets is also stored.
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Section 03

Why We Use Your Data

Mospaly respects your privacy and uses collected data only for specific, defined purposes. Every use of your information has a legitimate reason behind it.

  • Account Management: Your information is needed to create, verify, and secure your account.
  • Payment Processing: Financial information is used to process deposits and withdrawals.
  • Fraud Prevention: To detect suspicious activity and keep your account secure.
  • Legal Compliance: To meet licensing requirements and comply with AML (Anti-Money Laundering) and KYC obligations.
  • Customer Support: To address your questions and resolve any issues you may have.
  • Personalized Experience: To show you offers and content tailored to your preferences.
  • Platform Improvement: To analyze usage patterns and improve our services.
  • Marketing Communications: To send you promotions and offers, with your consent.

Marketing Emails: You can opt out of marketing emails at any time. Use the Unsubscribe link in any email or manage your preferences in account settings.

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Section 04

Data Sharing & Disclosure Policy

Mospaly never sells your personal data to third parties. However, certain information may be shared in the limited circumstances outlined below.

  • Payment Processors: Only the information necessary to process transactions is shared with Mobile Pay, Nagad, banks, and similar payment providers.
  • KYC Verification Providers: Documents are shared with approved third-party providers solely for identity verification purposes.
  • Legal Authorities: Information is disclosed in response to a valid court order or regulatory authority request.
  • Technology Service Providers: Cloud server, analytics, or security service providers bound by strict confidentiality agreements.
  • Corporate Changes: In the event of an acquisition or merger, your data may be transferred to the new entity, though this policy will remain in effect.

Important: All third-party service providers are contractually bound to uphold Mospaly's privacy standards. They are not permitted to use your data for their own purposes.

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Section 05

Cookies & Tracking Technologies

The mospaly website uses cookies and similar technologies to enhance your browsing experience and analyze platform performance.

Cookie Type Purpose Validity
Essential Cookies Login sessions, security, core functionality Deleted at end of session
Preference Cookies Saving language, theme, and other preferences 1 Year
Analytics Cookies Traffic measurement and understanding usage patterns 2 Years
Marketing Cookies Showing relevant ads (with consent only) 90 Days
  • You can disable or clear cookies at any time through your browser settings.
  • Disabling essential cookies may prevent certain features of the site from working properly.
  • When you first visit the site, we will ask for your cookie consent.
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Section 06

Data Retention & Deletion

Mospaly retains your data only for as long as necessary. Once the purpose is fulfilled, it is securely deleted or anonymized.

  • Active Account: All data is retained for as long as your account remains active.
  • After account closure: Financial transaction records are retained for up to 5 years to meet legal obligations.
  • KYC Documents: Retained for up to 3 years after account closure, then permanently deleted.
  • Marketing Data: Deleted within 48 hours of consent withdrawal.
  • Chat Logs & Support Tickets: Retained for up to 2 years from the date of resolution.

Data Servers: Your data is stored on secure cloud servers. All servers are ISO 27001 certified and undergo regular security audits.

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Section 07

Security Measures

Mospaly uses the latest technology and practices to keep your data secure. Our security team is on watch 24/7.

  • 256-bit SSL/TLS Encryption: All data transmissions are fully encrypted.
  • Two-Factor Authentication (2FA): You can enable 2FA on your account for an extra layer of security.
  • Firewall & DDoS Protection: Advanced firewall protection to defend the platform against cyber attacks.
  • Regular Security Audits: External cybersecurity experts conduct regular vulnerability assessments.
  • Access Control: Only authorized personnel may access data for specific, legitimate purposes.
  • Breach Notification: In the event of a data breach, you will be notified within 72 hours.
Section 08

Your Rights

Under Mospaly's Privacy Policy, you have full control over your own data. All of your rights are outlined below.

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Right to Access

You have the right to know what information we hold about you. Upon request, full details will be provided within 30 days.

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Right to Rectification

If any of your information is incorrect, you can request a correction and we will update it promptly.

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Right to Erasure

Unless legally required, you may request deletion of your data. The process will begin within 48 hours of account closure.

Right to Restrict Processing

You can request that your data be used only for specific, limited purposes.

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Right to Data Portability

You can download your data in a machine-readable format (CSV/JSON).

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Right to Object

You can object to marketing communications or profiling at any time, and your request will take effect immediately.

To Exercise Your Rights: Email us at support@mospaly.com. We'll respond within 30 days.

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Section 09

Protection of Minors' Data

Mospaly strictly does not provide services to anyone under the age of 18. Our Privacy Policy places special importance on protecting the data of minors.

  • We do not knowingly collect personal data from anyone under the age of 18.
  • Any account found to belong to a minor is immediately suspended and all associated data is deleted.
  • If a parent or guardian believes their child has created an account, they are requested to notify us immediately at support@mospaly.com.
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Section 10

International Data Transfers

Mospaly is an international platform. Your data may sometimes be transferred to servers in other countries for processing.

  • Before any international transfer, we verify that the destination country has adequate data protection laws in place.
  • Standard Contractual Clauses (SCCs) are followed when transferring data outside the EU.
  • All third-party processors are contractually bound to maintain GDPR-equivalent data protection standards.
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Section 11

Contact & Complaints

If you have any questions, concerns, or complaints about this Privacy Policy, feel free to reach out to us directly. We're always here to help.

  • Email: support@mospaly.com — for all privacy-related requests.
  • Help Center: Our Help Center Visit for answers to common questions.
  • Live Chat: Log in to your account and speak directly with our support agent.
  • Response Time: Standard requests are handled within 7 business days; complex cases may take up to 30 days.

Policy Changes: This Privacy Policy may be updated from time to time. For significant changes, you will be notified via email or an in-platform notification.

Why Mospaly Is Trustworthy

Our Commitment to Protecting Your Privacy

Mospaly's privacy policy isn't just words on paper — we actively ensure your data is protected at every step.

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Military-Grade Encryption

Every transaction and piece of personal data is protected with 256-bit AES encryption — the same technology used by banks.

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GDPR-Compliant Platform

We comply with GDPR, Europe's most rigorous data protection regulation, ensuring your information is safeguarded to the highest standard.

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Data Is Never Sold

Mospaly never sells your personal data to advertisers or third parties. Your data belongs to you alone.

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You're in Full Control

From Account Settings, you can view, correct, or request deletion of your data at any time — quickly and easily.

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Regular Security Audits

External cybersecurity experts audit our systems and produce reports once every three months.

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Transparent Communication

You will be notified before any changes are made to your data. We believe transparency is the best policy.

Trust Our Privacy Policy

Your data is completely safe with Mospaly. Millions of members trust us every day. Join them today.

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